Service Terms & Conditions

How work is agreed

• Work is confirmed in writing before delivery starts.
• The agreed scope, deliverables, fees, and timing form the basis of the engagement.
• If the work changes materially, the scope and fees may need to change with it.

How we deliver

• We will deliver the services with reasonable skill and care.
• We will communicate clearly about progress, dependencies, and any issue that affects scope or timing.
• We will handle client information with appropriate care and confidentiality.

Client responsibilities

• Clients are responsible for providing the information, access, approvals, and decision-making needed for the work to progress.
• Delays in those inputs may affect timing, sequencing, or cost.
• Clients remain responsible for business decisions made from the recommendations, reports, or systems we provide.

Fees and payment

• Fees are agreed in advance and set out in writing.
• Invoices are due on the terms stated on the invoice or proposal.
• We may pause work if invoices become overdue.

Changes, pauses, and cancellations

• Changes to scope should be agreed in writing.
• If work is paused or cancelled after it has started, we may charge for the time already spent and any committed costs already incurred.
• If a project depends on third-party systems, providers, or approvals, we are not responsible for delays outside our control.

Liability

• We do not accept liability for indirect or consequential loss.
• Our total liability for a claim connected to a service will not exceed the fees paid for that service, except where the law does not allow that limit.

Intellectual property

• Unless agreed otherwise, work we create remains our property until the related fees have been paid in full.
• Once paid, the client may use the agreed deliverables for their intended business purpose.
• We retain the right to reuse underlying know-how, patterns, and general methods that do not disclose client-confidential information.

Governing law

• These terms are governed by the laws of England and Wales.