Service Terms & Conditions

Our commitment

We will:

• Deliver services as agreed, to a professional standard.
• Communicate clearly about scope, timelines, and any changes.
• Treat all client information with confidentiality and care.

Client responsibilities

Clients agree to:

• Provide accurate information and necessary access to allow us to deliver our services.
• Respond to requests in a timely manner to avoid delays.
• Pay invoices according to the agreed schedule.

Fees and payment

• Fees will be agreed in advance and set out in writing.
• Payment is due within the agreed terms (usually 14 or 30 days unless otherwise stated).
• Late payments may incur interest at the statutory rate.

Changes and cancellations

• Any changes to scope or deliverables should be agreed in writing.
• If a client cancels work after it has started, we reserve the right to charge for time and expenses incurred.

Liability

• We aim to provide the highest standard of service, but we cannot accept liability for losses that are indirect or consequential.
• Total liability for any claim will not exceed the total fees paid for the relevant service.

Intellectual property

• Unless agreed otherwise, any work we produce for a client remains our property until payment is received.
• Once paid, the client has the right to use the deliverables for the agreed purpose.

Governing law

• These terms are governed by the laws of England and Wales.